Getting Your SWOT Analyses Right

Most of us have probably taken part in a whole boatload of SWOT analyses. Certainly, in my time, companies and staff have shared numerous SWOT analyses with me. They all seem rather basic, Marketing 101 kind of stuff. Yet, just because SWOT analyses are basic does not mean that most companies carry them out well, […]

Just How Unique Are Luxury Hotel Guests? – By Marissa Rasmussen

Our latest hotel report, From Search Engine to Booking Engine, in collaboration with Google, garners a view of the hotel guest’s journey over the entire path to booking. However, not every guest and their pre-booking behaviors are alike. Here we highlight our findings on the luxury hotel guest and offer ways hoteliers can influence these guests […]

Conrad ‘Stay Inspired’ initiative turns team members into curators of 1, 3, and 5 hour experiences

Conrad Hotels & Resorts announced the launch of Stay Inspired (www.stayinspired.com), a global, brand-wide initiative that marks a cultural shift and overhauls the way the brand trains its team members as storytellers of their destinations. At each one of its 24 global properties, Conrad now offers guests who seek out inspired experiences a more customized […]

Chip Eng Seng partners with Park Hotel Group to buy Maldives resort

Singapore construction and property group Chip Eng Seng Corporation Ltd will make its foray into the Maldives together with Singapore-based Park Hotel Group with the acquisition of Kodhipparu Island Resort for US$65 million. JLL was exclusive advisor on behalf of the resort owner, Kodhipparu Investment Private Limited. Located in the North Malé Atoll, the resort […]

Hotel Food and Beverage Trends

In past articles, PKF Hospitality Research (PKF-HR) has labeled the period 2000 to 2010 as the “lost decade” for the U.S. lodging industry.  During this volatile period, hotel revenues remained virtually flat through two major recessions and one extended period of prosperity.  On the surface, it appears that hotel food and beverage (F&B) revenue followed […]

Marriott International Caps 2016 With Historic Global Expansion

Marriott International announced that 2016 represented the strongest year of rooms growth in its history. Marriott opened a record 55,000 rooms in 2016, excluding the 381,000 rooms gained with the Starwood acquisition.  The combined company signed 880 new hotel deals, representing nearly 136,000 rooms, under long-term management and franchise agreements, and opened over 400 hotels […]

  • Companies

  • Duty system can promote healthier attitudes towards alcohol

    The ALMR has responded to HM Treasury’s consultation on alcohol structures encouraging the Government to adopt an innovative alcohol duty system that encourages products to be sold and consumed within the supervised environment of pubs, bars and restaurants. HM Treasury has been consulting on new bands for cider, perry and still wine to encourage incentives […]

  • 1,190 Independent Restaurant Owners Share Their Thoughts on Over 100 POS System brands

    RestaurantOwner.com released the 2017 POS Survey Report today. The report summarizes input gathered from 1,190 independent restaurant owners from around the world regarding over 100 different brands of POS systems, focusing on several critical aspects including cost, installation and support experience, and features. The results of this survey provide unique insight into the POS system […]

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  • Marketing

  • Why do companies give up on customer service as they grow?

    Everyone experiences second-rate service from a trustworthy brand at some point. Some recent examples of large brands plagued with a reputation for poor service include wireless service providers, airlines, auto manufacturers and Internet service providers. One need only look at Twitter feeds to see the angst that their customers are feeling. In the airline industry, […]

  • How to deal with bad online reviews

    The online component of owning a restaurant is the single biggest change in the restaurant industry over the past ten years. Websites that encourage guests to post reviews and feedback, like Yelp, Urban Spoon, and Open Table, have grown exponentially and are very influential for many potential guests. This is the case anywhere, but especially […]

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  • Human Resources

  • What kind of a Leader are you – a Maker or a Breaker?

      The dominant traits of the top most leader in any organization, unarguably, define the shape and personality of the organization as a whole. So whether the top dog is fair, biased, aggressive, assimilative, open-minded and inclusive or clique and coterie centered, insecure or confident, the organization tends to take on similar features and harbour […]

  • Hospitality industry needs to “plan for the worst” on staff shortages

    The hospitality industry needs to “plan for the worst” regarding an imminent labour shortage according to George Vezza, Managing Director, Nestlé Professional UK and Ireland. During a panel discussion at the British Hospitality Association Hospitality Summit 2017, Mr Vezza asked five hospitality professionals how they plan to inspire the future workforce. He said that the current […]

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  • Food and Beverage

  • Duty system can promote healthier attitudes towards alcohol

    The ALMR has responded to HM Treasury’s consultation on alcohol structures encouraging the Government to adopt an innovative alcohol duty system that encourages products to be sold and consumed within the supervised environment of pubs, bars and restaurants. HM Treasury has been consulting on new bands for cider, perry and still wine to encourage incentives […]

  • 1,190 Independent Restaurant Owners Share Their Thoughts on Over 100 POS System brands

    RestaurantOwner.com released the 2017 POS Survey Report today. The report summarizes input gathered from 1,190 independent restaurant owners from around the world regarding over 100 different brands of POS systems, focusing on several critical aspects including cost, installation and support experience, and features. The results of this survey provide unique insight into the POS system […]

  • More from Food and Beverage