Why do companies give up on customer service as they grow?

Everyone experiences second-rate service from a trustworthy brand at some point. Some recent examples of large brands plagued with a reputation for poor service include wireless service providers, airlines, auto manufacturers and Internet service providers. One need only look at Twitter feeds to see the angst that their customers are feeling. In the airline industry, […]

Duty system can promote healthier attitudes towards alcohol

The ALMR has responded to HM Treasury’s consultation on alcohol structures encouraging the Government to adopt an innovative alcohol duty system that encourages products to be sold and consumed within the supervised environment of pubs, bars and restaurants. HM Treasury has been consulting on new bands for cider, perry and still wine to encourage incentives […]

1,190 Independent Restaurant Owners Share Their Thoughts on Over 100 POS System brands

RestaurantOwner.com released the 2017 POS Survey Report today. The report summarizes input gathered from 1,190 independent restaurant owners from around the world regarding over 100 different brands of POS systems, focusing on several critical aspects including cost, installation and support experience, and features. The results of this survey provide unique insight into the POS system […]

Level Up(grade): W Hotels Debuts Hotel Industry’s First-Ever Video Game To Celebrate The Opening Of W Bellevue

To power up the forthcoming opening of W Bellevue, W Hotels Worldwide, part of Marriott International (NASDAQ: MAR), is taking the hotel guest experience to the next level – literally. With the brand’s newest hotel set in the heart of one of the country’s renowned tech hubs, W is excited to press play on the […]

Four Seasons owner Provenance Land may sell up to 50 per cent stake to global investors

India’s hospitality industry may be one of the heavily taxed sectors in the country, but that has not deterred global investors from looking at key properties in the country. According to a media report, Brookfield Asset Management and GIC of Singapore are vying to buy 50 per cent stake in Provenance Land that owns Four […]

Getting Your SWOT Analyses Right

Most of us have probably taken part in a whole boatload of SWOT analyses. Certainly, in my time, companies and staff have shared numerous SWOT analyses with me. They all seem rather basic, Marketing 101 kind of stuff. Yet, just because SWOT analyses are basic does not mean that most companies carry them out well, […]

  • Companies

  • Eight Ways NOT to Respond to a Whistleblower Report (and Three Ways You Should)

    Eight Ways NOT to Respond to a Whistleblower Report (and Three Ways You Should)

    What hotel or restaurant veteran hasn’t heard the phrase “time to lean, time to clean”? We ensure our properties are spotless inside and out, maintain dress codes and scripted phrases for every interaction, and I would challenge any high-fashion magazine cover model to look more polished than a GM walking through their lobby or dining […]

  • Who’s afraid of Google?

    Who’s afraid of Google?

    Google, whose mantra used to be ‘Don’t be evil’ (until it dropped it for the motto ‘Do the right thing’), is almost omnipresent in our lives these days. We use it for all sorts of online searches, whether it’s trying to access arcane information or find our way from A to B. The European Commission […]

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  • Marketing

  • Social Media Marketing in the Hotel Industry: Trends and Opportunities in 2017

    Social Media Marketing in the Hotel Industry: Trends and Opportunities in 2017

    Social Media Marketing in the Hotel Industry: Trends and Opportunities in 2017 As social media platforms gain traction in usage rates and become ubiquitous in day-to-day life through the proliferation of mobile devices, they are proving to be valuable marketing channels, especially when targeting younger consumers. Although several prominent hotel brands have begun to scratch […]

  • Think Like a Marketer: Four Tips to Fast-Track Your Career and Build Your Brand

    Think Like a Marketer: Four Tips to Fast-Track Your Career and Build Your Brand

    As director of communications for White Lodging, a hotel management company with 165 properties nationwide, I witness every day the power of marketing a brand. Oddly enough, many of us who know this power don’t use the lessons learned to build and communicate our own brands to fast-track our careers. Here are four tips I […]

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  • Human Resources

  • The perfect jobs for travel enthusiasts

    The perfect jobs for travel enthusiasts

    s travel your everyday dose? Then, you must know that some jobs have a restricting nature that would restrain you from actively living that vacation dream life. Yet, there are others that will allow you to explore the world while working unrestricted by the office walls eight hours a day. Jumia Travel highlights 5 jobs that are […]

  • All you need is love (and supervisor support)

    All you need is love (and supervisor support)

    Businesses everywhere seek to retain key staff, but it turns out that one successful strategy can be found in the Beatles’ song, ‘All You Need Is Love’. A study that focuses on employee job satisfaction finds that loving family support is critical to encouraging workers to stay in their jobs. Beyond that, a second study […]

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  • Food and Beverage

  • IHG reveals insight into the world’s most exquisite seasonal dishes

    IHG reveals insight into the world’s most exquisite seasonal dishes

    IHG®, (InterContinental® Hotels Group), today announces that InterContinental® Hotels & Resorts, the world’s largest luxury hotel brand, has created a new global Culinary Calendar, designed to be a snapshot of five-star seasonal dishes for food and travel enthusiasts around the world. The new seasonal map showcases world-class dining experiences available to guests throughout the year, in every […]

  • LKC Boutique Drinks Launched on the Greek Market - Featuring Sheep Dip Malt

    LKC Boutique Drinks Launched on the Greek Market – Featuring Sheep Dip Malt

    The Blended Malt Scotch whisky with the eccentric name, Sheep Dip. Iss name comes from the times where British farmers placed their home made whisky in barrels with the indication “Sheep Dip” (disinfectant for Sheep), in order to avoid tax payment. Sheep Dip whisky is the result of mixing 16 different malts, aged from 8-20 […]

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