Why do companies give up on customer service as they grow?

Everyone experiences second-rate service from a trustworthy brand at some point. Some recent examples of large brands plagued with a reputation for poor service include wireless service providers, airlines, auto manufacturers and Internet service providers. One need only look at Twitter feeds to see the angst that their customers are feeling. In the airline industry, […]

Duty system can promote healthier attitudes towards alcohol

The ALMR has responded to HM Treasury’s consultation on alcohol structures encouraging the Government to adopt an innovative alcohol duty system that encourages products to be sold and consumed within the supervised environment of pubs, bars and restaurants. HM Treasury has been consulting on new bands for cider, perry and still wine to encourage incentives […]

1,190 Independent Restaurant Owners Share Their Thoughts on Over 100 POS System brands

RestaurantOwner.com released the 2017 POS Survey Report today. The report summarizes input gathered from 1,190 independent restaurant owners from around the world regarding over 100 different brands of POS systems, focusing on several critical aspects including cost, installation and support experience, and features. The results of this survey provide unique insight into the POS system […]

Level Up(grade): W Hotels Debuts Hotel Industry’s First-Ever Video Game To Celebrate The Opening Of W Bellevue

To power up the forthcoming opening of W Bellevue, W Hotels Worldwide, part of Marriott International (NASDAQ: MAR), is taking the hotel guest experience to the next level – literally. With the brand’s newest hotel set in the heart of one of the country’s renowned tech hubs, W is excited to press play on the […]

Four Seasons owner Provenance Land may sell up to 50 per cent stake to global investors

India’s hospitality industry may be one of the heavily taxed sectors in the country, but that has not deterred global investors from looking at key properties in the country. According to a media report, Brookfield Asset Management and GIC of Singapore are vying to buy 50 per cent stake in Provenance Land that owns Four […]

Getting Your SWOT Analyses Right

Most of us have probably taken part in a whole boatload of SWOT analyses. Certainly, in my time, companies and staff have shared numerous SWOT analyses with me. They all seem rather basic, Marketing 101 kind of stuff. Yet, just because SWOT analyses are basic does not mean that most companies carry them out well, […]

  • Companies

  • Duty system can promote healthier attitudes towards alcohol

    Duty system can promote healthier attitudes towards alcohol

    The ALMR has responded to HM Treasury’s consultation on alcohol structures encouraging the Government to adopt an innovative alcohol duty system that encourages products to be sold and consumed within the supervised environment of pubs, bars and restaurants. HM Treasury has been consulting on new bands for cider, perry and still wine to encourage incentives […]

  • 1,190 Independent Restaurant Owners Share Their Thoughts on Over 100 POS System brands

    1,190 Independent Restaurant Owners Share Their Thoughts on Over 100 POS System brands

    RestaurantOwner.com released the 2017 POS Survey Report today. The report summarizes input gathered from 1,190 independent restaurant owners from around the world regarding over 100 different brands of POS systems, focusing on several critical aspects including cost, installation and support experience, and features. The results of this survey provide unique insight into the POS system […]

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  • Marketing

  • Why do companies give up on customer service as they grow?

    Why do companies give up on customer service as they grow?

    Everyone experiences second-rate service from a trustworthy brand at some point. Some recent examples of large brands plagued with a reputation for poor service include wireless service providers, airlines, auto manufacturers and Internet service providers. One need only look at Twitter feeds to see the angst that their customers are feeling. In the airline industry, […]

  • How to deal with bad online reviews

    How to deal with bad online reviews

    The online component of owning a restaurant is the single biggest change in the restaurant industry over the past ten years. Websites that encourage guests to post reviews and feedback, like Yelp, Urban Spoon, and Open Table, have grown exponentially and are very influential for many potential guests. This is the case anywhere, but especially […]

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  • Human Resources

  • How to Write a Persuasive Hotel Business Plan: Convincing Lenders to Invest in your Hotel

    How to Write a Persuasive Hotel Business Plan: Convincing Lenders to Invest in your Hotel

    Patrick Landman
    Patrick as CEO and Founder of Xotels has made it his mission to help independent hotels become market leaders. The Xotels’ team specializes in Strategic Hotel Management and they have taken Hotel Asset Management game to a new level. With their best practices in hotel revenue management, distribution and online marketing they drive both revenue and profit for boutique hotels, unique budget hotels, innovative hotel concepts, youth hostels and even camping and holiday parks.

  • What kind of a Leader are you - a Maker or a Breaker?

    What kind of a Leader are you – a Maker or a Breaker?

      The dominant traits of the top most leader in any organization, unarguably, define the shape and personality of the organization as a whole. So whether the top dog is fair, biased, aggressive, assimilative, open-minded and inclusive or clique and coterie centered, insecure or confident, the organization tends to take on similar features and harbour […]

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  • Food and Beverage

  • Hotel restaurants – the next boom trend for hospitality technology?

    Hotel restaurants – the next boom trend for hospitality technology?

    Eating out has never been more popular. It’s no longer a special treat, but an everyday delight. People of all ages are embracing the dining experience, close to home and on vacation. Hotels can capitalize on this right now – but only if they have the right technology and strategy. Dining out is a vital […]

  • Duty system can promote healthier attitudes towards alcohol

    Duty system can promote healthier attitudes towards alcohol

    The ALMR has responded to HM Treasury’s consultation on alcohol structures encouraging the Government to adopt an innovative alcohol duty system that encourages products to be sold and consumed within the supervised environment of pubs, bars and restaurants. HM Treasury has been consulting on new bands for cider, perry and still wine to encourage incentives […]

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