Why do companies give up on customer service as they grow?

Everyone experiences second-rate service from a trustworthy brand at some point. Some recent examples of large brands plagued with a reputation for poor service include wireless service providers, airlines, auto manufacturers and Internet service providers. One need only look at Twitter feeds to see the angst that their customers are feeling. In the airline industry, […]

Duty system can promote healthier attitudes towards alcohol

The ALMR has responded to HM Treasury’s consultation on alcohol structures encouraging the Government to adopt an innovative alcohol duty system that encourages products to be sold and consumed within the supervised environment of pubs, bars and restaurants. HM Treasury has been consulting on new bands for cider, perry and still wine to encourage incentives […]

1,190 Independent Restaurant Owners Share Their Thoughts on Over 100 POS System brands

RestaurantOwner.com released the 2017 POS Survey Report today. The report summarizes input gathered from 1,190 independent restaurant owners from around the world regarding over 100 different brands of POS systems, focusing on several critical aspects including cost, installation and support experience, and features. The results of this survey provide unique insight into the POS system […]

Level Up(grade): W Hotels Debuts Hotel Industry’s First-Ever Video Game To Celebrate The Opening Of W Bellevue

To power up the forthcoming opening of W Bellevue, W Hotels Worldwide, part of Marriott International (NASDAQ: MAR), is taking the hotel guest experience to the next level – literally. With the brand’s newest hotel set in the heart of one of the country’s renowned tech hubs, W is excited to press play on the […]

Four Seasons owner Provenance Land may sell up to 50 per cent stake to global investors

India’s hospitality industry may be one of the heavily taxed sectors in the country, but that has not deterred global investors from looking at key properties in the country. According to a media report, Brookfield Asset Management and GIC of Singapore are vying to buy 50 per cent stake in Provenance Land that owns Four […]

Getting Your SWOT Analyses Right

Most of us have probably taken part in a whole boatload of SWOT analyses. Certainly, in my time, companies and staff have shared numerous SWOT analyses with me. They all seem rather basic, Marketing 101 kind of stuff. Yet, just because SWOT analyses are basic does not mean that most companies carry them out well, […]

  • Companies

  • Duty system can promote healthier attitudes towards alcohol

    Duty system can promote healthier attitudes towards alcohol

    The ALMR has responded to HM Treasury’s consultation on alcohol structures encouraging the Government to adopt an innovative alcohol duty system that encourages products to be sold and consumed within the supervised environment of pubs, bars and restaurants. HM Treasury has been consulting on new bands for cider, perry and still wine to encourage incentives […]

  • 1,190 Independent Restaurant Owners Share Their Thoughts on Over 100 POS System brands

    1,190 Independent Restaurant Owners Share Their Thoughts on Over 100 POS System brands

    RestaurantOwner.com released the 2017 POS Survey Report today. The report summarizes input gathered from 1,190 independent restaurant owners from around the world regarding over 100 different brands of POS systems, focusing on several critical aspects including cost, installation and support experience, and features. The results of this survey provide unique insight into the POS system […]

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  • Marketing

  • Think Like a Marketer: Four Tips to Fast-Track Your Career and Build Your Brand

    Think Like a Marketer: Four Tips to Fast-Track Your Career and Build Your Brand

    As director of communications for White Lodging, a hotel management company with 165 properties nationwide, I witness every day the power of marketing a brand. Oddly enough, many of us who know this power don’t use the lessons learned to build and communicate our own brands to fast-track our careers. Here are four tips I […]

  • Moving Up The Ranks Of The Guest Experience Hierarchy

    Moving Up The Ranks Of The Guest Experience Hierarchy

    I’m mystified, or should I say confused. Perhaps you can help me solve this conundrum… In most annual budget processes, hotel managers go into immaculate detail on spreadsheets for such line items as capital for renovations, expense allocations for operations, personnel, and sales and marketing. Yet rarely is there a section, nay more than a […]

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  • Human Resources

  • ow to avoid driving away top talent

    ow to avoid driving away top talent

    Imagine the typical home-buying process… but riddled with unexpected gaps in communication, unanswered questions and a sneaking suspicion that the seller is hiding something from you. What if the realtor is hesitant to have a phone call or meeting to talk through issues, but gives you endless rounds of paperwork and questions to complete before […]

  • How to Write a Persuasive Hotel Business Plan: Convincing Lenders to Invest in your Hotel

    How to Write a Persuasive Hotel Business Plan: Convincing Lenders to Invest in your Hotel

    Patrick Landman
    Patrick as CEO and Founder of Xotels has made it his mission to help independent hotels become market leaders. The Xotels’ team specializes in Strategic Hotel Management and they have taken Hotel Asset Management game to a new level. With their best practices in hotel revenue management, distribution and online marketing they drive both revenue and profit for boutique hotels, unique budget hotels, innovative hotel concepts, youth hostels and even camping and holiday parks.

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  • Food and Beverage

  • Grace Gin - A Handcrafted Botanical Gin, Created by Three Proud Greek Women

    Grace Gin – A Handcrafted Botanical Gin, Created by Three Proud Greek Women

    It is the result of the shared vision between three women, two second generation distillers and a spirited woman with extensive knowledge and experience in the drinks industry. The uniqueness of the product lies in its rich aromatic character that comes from the botanicals used, a selection from Greek nature’s land and sea. The hand […]

  • What's The Proper Amount to Tip a Waiter?

    What’s The Proper Amount to Tip a Waiter?

    American diners are a fickle bunch. We love going out to eat but when the check comes we don’t know what to do. How much should we tip? Is it 15%, 18%, 20% or more? It’s gotten so bad that many restaurant chains now place a “tip guide” on the bottom of their checks that […]

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