Why Shouldn’t “locally-produced” Apply to Hotel Staff as Well as Menus?

A couple of years ago I stayed at the lovely Pen-y-Dyffryn hotel in Shropshire, a former rectory on the Welsh borders where the food is great and the views are fantastic. Like most country hotels these days, it prides itself on having “local produce” on its menu, with everything from Shropshire Blue Cheese and Carmarthen [...]

National Work Experience Scheme to Help Hundreds of Young People Gain Vital Job Skills

Hilton Worldwide announced the creation of up to 300 work placement opportunities a year at its hotels across the UK, for school pupils to gain valuable skills and experience in the world of work. The news comes during the company’s biggest ever Europe wide careers campaign, Careers@HiltonLive, which will see almost 200 Hilton Worldwide hotels [...]

Millennial Workers Want Greater Flexibility, Work/Life Balance, Global Opportunities

The Millennial generation, those born between 1980 and 1995, seek more workplace flexibility, better balance between their work and home life, and opportunity for overseas assignments as keys to greater job satisfaction.
These are the results of the largest, most comprehensive study conducted into the attitudes and behaviors of Gen Y – a two-year undertaking initiated by [...]

Demetrio Maduro Appointed as General Manager for Marriott in Mexico

CasaMagna Marriott Puerto Vallarta Resort and Spa today announced the appointment of Demetrio Maduro as general manager. Maduro strengthens the resort team with nearly 30 years of hospitality management experience. He spent part of the early stages of his career from 1993 to1999 at CasaMagna Marriott Puerto Vallarta as the director of groups and conventions [...]

Are Your Company Policies Ruining Customer Service?

If you look at companies who consistently provide excellent customer service, you almost always find that those companies create a culture that supports excellence in customer service. Makes sense, right? They don’t just train their employees in customer service skills. Their policies, culture, collaboration, work environment, schedules…it’s all centered around meeting the needs of the customer.
WHAT [...]

Features Employers Must Develop a Social Media Strategy that Does More than Push Corporate Messages

Social media is becoming a critical part of the recruitment and employee engagement tool kit as major organisations adapt to the digital age.

The massive rise in prominence of social media in all walks of life has lead many major global organisations to increase investment into social channels such as LinkedIn and Facebook in order to [...]

Where Do You See Your Talent in Five Years Time?

Competition for talent is intensifying once again. There are plenty of signs that the latest round of ‘war on talent’ is underway. Top performers clearly have the most employment opportunities and therefore can pose the biggest flight risk.

Meanwhile, HR is also faced with the challenge of adapting to the greater career mobility that exists among [...]

“No young person is the finished article and you can’t and shouldn’t expect this when they join your company”, says McDonald’s HRD

Despite a surplus of job applicants and high levels of unemployment, many companies are having difficulties finding employees with the right skills to fill vacancies. This has created what some experts are calling a ‘talent paradox’. With six in 10 businesses reporting that they are being held back by a shortage of skilled employees, what [...]

Swiss Hospitality Salaries Increase 2.4% Despite Economic Slowdown

The salaries of Swiss workers have risen 0.8 per cent over the past year, according to figures released by the Federal Statistical Office (FSO). Given that inflation was negative in 2012, purchasing power even increased by 1.5 per cent.Wage increases were on par with 2011 (+1.0 per cent) and 2010 (+0.8 per cent), benefiting almost [...]

What If Our Schools Were Like 5 Star Hotels

Picture this – you walk into your child’s school and are greeted by a concierge, not a security guard. This person knows everything about the who, what, where, and why of the school. As you gaze around the walls and the floors everything is in tip top condition. Mirrors are clean, the floor is immaculate, [...]