The Disneyland Hotel, flagship establishment at Disneyland Paris, recently took top honours during the annual Trophées de la Clientèle des hôtels 4 à 5 étoiles [4- and 5-star hotel guest awards]. Now in its seventh year, the ceremony was presented by the Colloque National des Directeurs d’Hôtels [national meeting of hotel general managers].
The prestigious Victorian-style hotel led the field of 850 competing establishments to win the Best Hospitality Award. One of five different awards presented by the organisation, this distinction provides recognition for the company’s efforts to create unique experiences for each guest and to uphold Disney’s hospitality legacy.
‘We’re really proud to receive this award because it recognises the quality of the welcome we offer guests. Ensuring guest satisfaction is extremely important for us because we aim to create a relationship with each visitor. We work hard every day to create new and innovative experiences to which only our Cast Members1 have the secret,’ explains Joe Schott, Senior Vice President & Chief Operating Officer.
Disneyland Paris has France’s fifth largest hotel capacity, with 5,800 rooms and an occupancy level higher than the industry average (79.3% occupancy for 2013). Over the last four years the company has undertaken an ambitious renovation plan to further improve guest comfort and services. More than 2,000 rooms and 500 bungalows have already been renovated and modernised. From 2014 onward the 1,100 rooms at Disney’s Newport Bay Club will also be progressively renovated and reimagined. Guest satisfaction at the relevant hotels has increased by an average of 10 points2 thanks to the significant investments involved.
The Best Hospitality Award is only the most recent award presented to Disneyland Paris. In late 2012 the resort’s new Disney Dreams! show was recognised as Best Live Production during the Brass Ring Award ceremony hosted by the prestigious International Association of Amusement Parks and Attractions. In 2013 the World Travel Awards also recognised Disneyland Paris at Europe’s Leading Themed Resort.

Source: http://www.4-traders.com