The Life of a Hotel Doctor – A No-show

When there was no response after my third knock, I experienced a familiar sinking feeling. Under the category “no show,” my database reveals 41 entries.

I phoned the room, but there was no answer. At the front desk, the clerks assured me that I had the correct number, and that they had no idea where the guest might be. A security officer opened the room and confirmed that it was empty.

For mysterious reasons, guests occasionally wait downstairs. I wandered through the lobby and restaurants. With my beard, suit, and black bag, I look exactly like a doctor, and now and then my quarry jumps up and identifies themselves. Not this time.

“When do you plan to arrive?” asked a desk clerk who phoned an hour later, adding that my guest had been waiting in the lobby. When I spoke to the guest, he insisted that he’d “told the hotel” where he could be found. Guests respond badly to a suggestion that they pay for two visits, so I simply went back.

Filed Under: Hotels

About the Author:

RSSComments (0)

Trackback URL

Comments are closed.

Read previous post:
Prioritizing technology for your hotel staff

In the last few years, there has been a steady uptick in integrating the use of technology within the hospitality...

Close